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Candylens.com — Help

Shipping Information

All orders ship from Kajang, Selangor, Malaysia. We ship to 50+ countries worldwide.

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Order Processing Time

After payment is confirmed, your order goes through two stages before it arrives at your door:

Stage 1
Order Processing
2–3 working days
(5 working days during promotions)
Stage 2
In Transit
See delivery times by country below
Done
Delivered 🎉
Tracking updates sent by email
ℹ️ Working days = Mon–Fri, excluding public holidays Orders placed on weekends or public holidays begin processing on the next working day. If an item is out of stock, we will notify you by email before proceeding.

🇸🇬 Singapore — Express Delivery from $9

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Fast, All-Inclusive Delivery to Singapore

SGD $9  flat rate · all-inclusive

✅ 3–4 working days door-to-door

✅ Full tracking provided

✅ Customs clearance included — no hidden fees

Orders over SGD 400 may be subject to Singapore GST. Contact us if you have questions about import duties.

Shipping Options

⚡ Fastest

Express (DHL / FedEx)

3–7 working days · Fully tracked
  • Priority handling
  • Real-time tracking updates
  • Signature required on delivery
  • Most reliable option
  • Higher cost
  • Not available to: Philippines, Indonesia, Macao, Central & South America
💰 Budget

Standard Shipping

14–60 working days · Basic tracking
  • Low cost
  • Available worldwide
  • Tracking updates infrequent
  • Speed varies — can be fast or slow
  • No signature required — left at door
  • Russia, South America: 30–90 days
⚠️ Critical — Standard Shipping Address Warning If a Standard Shipping package cannot be delivered due to an incorrect or incomplete address, it will be destroyed at the destination — it will NOT be returned to us, even if tracking shows "return to sender." We cannot issue a refund or reship in this situation. Please double-check your full address, including apartment number and postcode, before placing your order.

Delivery Times by Country

🧮
Get Your Exact Shipping Rate
Rates vary by destination, package weight, and current carrier surcharges. Use the shipping calculator in your cart for the most accurate, real-time quote.
→ Go to Cart & Calculate Shipping

Estimated delivery times below are working days (Mon–Fri, excl. public holidays), starting after order processing is complete.

Destination Standard Shipping Express (DHL/FedEx)
🇸🇬 Singapore 3–4 working days · $9 all-in —
🇺🇸 United States & Guam 14–30 working days 3–7 working days
🇨🇦 Canada 14–30 working days 3–5 working days
🇦🇺 Australia & New Zealand 14–30 working days 3–5 working days
🇬🇧 United Kingdom 14–30 working days 3–5 working days
🇪🇺 Europe 14–30 working days 3–5 working days
🇯🇵 Japan 14–30 working days 3–5 working days
🇰🇷 Korea / 🇭🇰 Hong Kong / 🇧🇳 Brunei / 🇹🇼 Taiwan 14–30 working days 3–5 working days
🇸🇦 Saudi Arabia / 🇶🇦 Qatar / 🇦🇪 UAE 19–40 working days 3–7 working days
🌎 South America / Russia 30–90 working days Not available
🌍 Rest of World 14–30 working days 3–7 working days

Express is not available to Philippines, Indonesia, Macao, and Central & South America. All shipping costs are calculated at checkout based on current carrier rates.

Customs, Duties & Import Taxes

CandyLens.com ships from Malaysia. Depending on your country's import rules, your order may be subject to customs duties, import taxes, or clearance fees upon arrival. These charges are entirely outside our control and are the buyer's responsibility.

🇺🇸 USA Customers — Import Tariffs Shipments from Malaysia to the United States may be subject to import tariffs and customs duties determined by US Customs and Border Protection. Tariff rates are subject to change at any time and are outside CandyLens.com's control. Please check current rates before ordering if you are concerned about additional import costs.
🇪🇺 European Customers — Customs Duty EU countries may charge import duties and VAT on orders from outside the EU. If your package is held by customs, you will need to pay applicable charges before it can be released. This may also add 5+ working days to your delivery time.
ℹ️ Customs delays are not our responsibility We have no control over customs processing in your country. Delays caused by customs inspection do not qualify for refund or compensation. We declare all shipments accurately on customs forms.

Shipping FAQs

How do I track my order?

Once your order is shipped, you'll receive a tracking number by email. You can also track your package via our Order Tracking page.

Note: Standard Shipping tracking may not update frequently — this is normal. Express (DHL/FedEx) provides real-time tracking updates.

I entered the wrong shipping address — can I change it?

Contact us immediately at admin@candylens.com with your correct full address. We process orders within 2–3 working days, so the sooner you contact us the better.

If we haven't shipped yet: We can update your address at no charge.

If we've already shipped: We cannot redirect the package. For Standard Shipping, a wrong-address package will be destroyed at destination — we cannot refund or reship in this case.

My Standard Shipping package is taking very long — is this normal?

Standard Shipping delivery times of 14–30 working days are completely normal. Some destinations (Russia, South America) can take 30–90 working days. Tracking updates may also be infrequent, which is expected for standard postal services.

If your package has exceeded the maximum estimated delivery time and tracking shows no movement, please contact us and we'll investigate.

My Standard Shipping package was lost or not delivered — what happens?

If your country's postal service failed to deliver or lost your package, we can arrange a reship — however, you will need to cover the new shipping cost.

Please note: if the non-delivery was caused by an incorrect address provided at checkout, we are unable to reship or refund as the package will have been destroyed at the destination facility.

Do you ship to my country?

We ship to 50+ countries worldwide via Standard Shipping. Express (DHL/FedEx) is available to most countries except Philippines, Indonesia, Macao, and Central & South America.

The available shipping options for your country will be shown at checkout. If no option appears, we may not currently ship to that location — contact us to ask.

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Shipping question not answered here?

Our team replies within 1 business day.

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