⚕️ Important — Contact Lenses Are Medical Devices
Colored contact lenses, including non-prescription cosmetic lenses, are classified as medical devices. Before purchasing or wearing contact lenses, you should consult a qualified eye care professional (optometrist or ophthalmologist). CandyLens.com does not provide medical advice, and nothing on this website constitutes a substitute for professional eye care guidance.
01 Acceptance of Terms
By accessing or using candylens.com ("the Website"), you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in full. If you do not agree, please stop using this Website immediately.
These Terms apply to all visitors, customers, and users of the Website, regardless of your country of residence.
02 Medical Device & Health Disclaimer
Colored contact lenses — including cosmetic (non-corrective) lenses — are regulated medical devices in many countries, including the United States, European Union, and Australia. By purchasing from CandyLens.com, you acknowledge the following:
- CandyLens.com is not a medical practice, optician, optometrist, or ophthalmologist, and does not provide medical advice.
- You should consult a licensed eye care professional before wearing contact lenses, especially if you have never worn them before, or if you are purchasing lenses with a vision correction prescription.
- Improper use of contact lenses can result in serious eye injury, infection, or vision impairment. You assume all risks associated with the purchase and use of contact lenses.
- CandyLens.com shall not be liable for any injury, vision loss, or medical condition arising from the use of products purchased from this Website.
If you experience any eye pain, redness, blurred vision, or discomfort while wearing contact lenses, remove them immediately and seek professional medical attention.
03 Prescription Responsibility
For prescription (powered) lenses, you confirm that:
- You have a valid, current prescription issued by a licensed eye care professional.
- All prescription details submitted at checkout (sphere, base curve, diameter, left/right) are accurate and correct.
- CandyLens.com is not responsible for any errors arising from incorrect prescription information provided by the customer.
- In some jurisdictions, a valid prescription may be legally required to purchase corrective contact lenses. You are responsible for complying with the laws of your country or region.
Orders placed with incorrect prescription details are not eligible for refund or exchange under our standard return policy. Please double-check all prescription fields before confirming your order.
04 Age Requirements
By placing an order, you confirm that you are at least 18 years of age, or that you have obtained verifiable consent from a parent or legal guardian. CandyLens.com reserves the right to cancel orders if we have reason to believe the purchaser does not meet this requirement.
For customers under 18, a parent or guardian accepts these Terms on their behalf and assumes full responsibility for the purchase and safe use of the products.
05 Product Information & Colour Variance
We make every effort to display product colours, specifications, and imagery accurately on our Website. However, you acknowledge that:
- Screen colours may vary depending on your device's display settings. The actual lens colour may appear slightly different from photos shown.
- Lens colour appearance on the eye is influenced by your natural eye colour. Darker natural eye colours may show less dramatic colour change.
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Colour variance between left and right lenses of the same order may occur, particularly when lenses of different prescriptions (e.g., -1.00 and -3.00) are sourced from different production batches. CandyLens.com will make every reasonable effort to match colours, but slight variance is inherent to the nature of coloured contact lenses and does not constitute a defect.
- Product specifications (diameter, base curve, water content, lifespan) are provided by the manufacturer and are subject to change without notice.
06 Purchases & Payment
By completing a purchase on CandyLens.com, you confirm that:
- All order information, including shipping address and product selections, is accurate and complete at the time of checkout.
- You are authorised to use the payment method provided, and that the purchase is made with the cardholder's consent.
- Local import taxes, duties, and customs fees are the sole responsibility of the customer. CandyLens.com is not responsible for any delays caused by customs processing.
- Cancellation fees apply as set out in our Return & Exchange Policy.
CandyLens.com currently processes payments via Stripe. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.
07 Intellectual Property
All content on this Website — including text, graphics, logos, images, product photos, and source code — is owned by or licensed to Milkyway Beauty Sdn Bhd and is protected by applicable intellectual property laws.
You may access Website content solely for personal, non-commercial use. You may not copy, reproduce, transmit, distribute, sell, or publish any content from this Website without our prior written consent, except for personal use (such as printing a page for reference).
08 Third-Party Links
This Website may contain links to external websites operated by third parties. These links are provided for convenience only and do not constitute an endorsement of those websites or their content. CandyLens.com has no control over third-party websites and accepts no responsibility for their content or availability.
If you choose to link to CandyLens.com from your own website, you must not:
- Imply that CandyLens.com endorses your products or services without written agreement;
- Misrepresent your relationship with CandyLens.com; or
- Link from a website containing unlawful, offensive, or infringing content.
09 Disclaimers & Limitation of Liability
This Website and all content are provided on an "as is" and "as available" basis, without any warranty of any kind — express or implied — including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the fullest extent permitted by applicable law, CandyLens.com shall not be liable for:
- Any indirect, incidental, special, or consequential loss or damage;
- Loss of profits, data, or business opportunity arising from use of this Website;
- Website downtime, errors, or service interruptions;
- Any eye injury, health consequence, or adverse reaction arising from the use of products purchased from this Website.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
10 Indemnity
You agree to indemnify and hold harmless Milkyway Beauty Sdn Bhd, its directors, employees, and agents from any claims, losses, damages, costs, or legal fees arising from:
- Your breach of these Terms & Conditions;
- Your use of this Website or products purchased from it; or
- Any infringement by you of the rights of any third party.
11 Changes to These Terms
CandyLens.com reserves the right to update or modify these Terms & Conditions at any time without prior notice. The "Last Updated" date at the top of this page will reflect any changes. Your continued use of this Website after any modification constitutes your acceptance of the revised Terms.
We also reserve the right to modify, suspend, or discontinue any part of the Website at any time, with or without notice, and shall not be liable to you for doing so.
12 Governing Law, Severance & Waiver
Governing Law: These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Severance: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed. The remaining Terms continue in full force and effect.
Waiver: Our failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce that or any other provision in the future.
