Shipping
xOrder Processing & Delivery
Orders are processed within 2–3 working days (5 working days during promotions), then shipped. Delivery time depends on destination and shipping method selected at checkout.
Shipping Options
Standard Shipping: 14–30 working days (Russia/South America: 30–90 days). Basic tracking, lower cost.
Express (DHL/FedEx): 3–7 working days. Full tracking, higher cost. Not available to Philippines, Indonesia, Macao, Central & South America.
🇸🇬 Singapore: SGD $9 flat rate, 3–4 working days, all-inclusive (customs cleared).
⚠️ Standard Shipping — Address Accuracy Warning
If a Standard Shipping package cannot be delivered due to an incorrect or incomplete address, it will be destroyed at the destination and cannot be returned, refunded, or reshipped. Please double-check your address before ordering.
Customs & Import Duties
Your order may be subject to customs duties or import taxes depending on your country. These charges are outside our control and are the buyer's responsibility. Delays caused by customs inspection do not qualify for refund or compensation.
Full shipping details: View Shipping Policy →
Exchange & Return
xReplacement Policy (Defective Product)
Defective items are returnable/exchangeable within 10 days of arrival (torn, broken, or expired in a SEALED bottle only). Photo proof is required — no photo, no replacement. Items showing signs of use are not eligible.
Return & Exchange
We only accept exchanges for UNOPENED, re-sellable lenses. Return and resend shipping costs are borne by the customer. Return shipping must be a trackable/registered method. Claims filed after 7 days will not be entertained (except defect cases, handled case-by-case).
⚠️ Order Cancellation Fees
Cancel before shipped: 10% fee applies. Cancel after shipped: 30% fee + shipping cost deducted, refund only after we receive the returned package.
Standard Shipping — Address Warning
Packages undeliverable due to incorrect address will be destroyed at destination and are not eligible for refund or reshipment.
Full policy: View Return & Exchange Policy →
